1. GENERAL INFORMATION
Please read these terms carefully.
1.1. These General Terms and Conditions of Contracting (hereinafter referred to as "General Conditions" or "Contracting Conditions") will expressly govern the relationships arising between Barcelona LED Iluminación, S.L., (hereinafter also referred to as Barcelona LED), located at Nápoles Street 129-131, local 7, ZIP code 08013 in Barcelona (Spain), with NIF B 65519571, email comercial@barcelonaled.comand registration in the Commercial Registry of Barcelona. Entry 31028996, journal 1106, seat 2143, volume 42399, page 78, sheet B-406823 registration 1, and third parties (hereinafter, "Users") who register as users and/or purchase products through the online store of the website (www.barcelonadisplays.comhereinafter referred to as the "Store") which guarantees that he/she is over eighteen years of age and has the capacity to enter into binding contracts. Through these General Conditions, the user is informed that Barcelona LED Iluminación, S.L. may, at any time and without prior notice, modify the content of these General Conditions and any particular conditions that may exist.
2. USER OBLIGATIONS
2.1. The User is generally obligated to use the Store, to purchase the Products, and to utilize each of the services of the Store diligently, in accordance with the law, morality, public order, and the provisions of these General Conditions. The User must also refrain from using them in any way that could impede, damage, or deteriorate the normal operation and enjoyment of the Store by other Users, or that could harm or cause damage to the property and rights of Barcelona LED Iluminación, S.L., its suppliers, Users, or, in general, any third party.
2.2. The user who purchases in barcelonadisplays.com and choose the in-store order pickup method. When picking up at the selected store, you must provide documentation that verifies your identity and a copy of the order.
3. PRODUCTS AND PRICES
3.1. Barcelona LED Lighting, S.L. (www.barcelonadisplays.comreserves the right to decide at any time which Products are offered to Users through the Store. In particular, Barcelona LED Iluminación, S.L. may at any time add new Products to those offered or included in the Store. Likewise, Barcelona LED Iluminación, S.L. reserves the right to cease providing or facilitating access to and use of any of the various types of Products offered in the Store at any time and without prior notice.
3.2. The Products included in the Store will correspond as accurately as possible, given the web display technology, to the Products actually offered. The features of the Products and their prices are displayed in the Store. The prices listed in the Store are in Euros and include VAT, unless stated otherwise.
Barcelona LED Iluminación, S.L. may modify the prices of the products whenever it deems appropriate. For this reason, the User accessing the web pages where the prices of the products of Barcelona LED Iluminación, S.L. are listed must ensure that they are viewing the updated version and not a previous version that has been saved in the internal memory of their device. It is for this reason that when accessing the prices of the products and services, the User commits to clicking on the “Refresh” icon.
CUPONS:
All coupons used on the web will be valid for ONE SINGLE USE per user and address unless stated otherwise. The expiration date of each coupon will be provided in each promotion and is subject to possible changes and expirations based on availability.
ABOUT CUSTOMER GROUPS AND EXTRA DISCOUNTS:
Barcelonadisplays.com applies special discounts to different groups of customers such as professional groups, installers, and distributors; the discounts vary according to the user group. Barcelona LED Iluminación S.L reserves the right to apply or not apply these discounts to specific campaigns or promotions offered throughout the year.
4. PROCEDURE AND METHOD OF PAYMENT FOR PRODUCTS
4.1. Within a maximum period of twenty-four (24) hours, Barcelona LED Iluminación, S.L. will send an email to the User, confirming the purchase. This email will assign a purchase reference code and will detail the characteristics of the Product, its price, shipping costs, and information on the various options for making the payment for the Products to Barcelona LED Iluminación, S.L.
4.2. The User who purchases a product through the Store must make the payment using the payment systems specifically detailed in the Store.
4.3. Barcelona LED Iluminación, S.L. will store the electronic documents in which the contract is formalized, sending a copy to the User once the purchase is made. The contract will be conducted in the Spanish language.
4.4. The order confirmation sent by Barcelona LED iluminación, S.L. is not valid as an invoice, only as proof of purchase. Barcelona LED iluminación, S.L. will send the corresponding invoice along with the Product.
5. RIGHT OF WITHDRAWAL / RETURN
5.1. According to current legal regulations, you have the right to withdraw from this contract within 14 calendar days without the need for justification.
The withdrawal period will expire 14 calendar days from the day you or a third party designated by you, other than the carrier, took possession of the goods.
To exercise the right of withdrawal, you must notify us at Barcelona LED Iluminación, S.L., at the following address: Calle Nápoles 129-131, Local 7, CP 08013 Barcelona (Spain), or by phone at: 932418081, or by email: comercial@barcelonaled.com your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail, fax, or email). You may use the withdrawal form model provided below, although its use is not mandatory.
To meet the withdrawal deadline, it is sufficient for the communication regarding your exercise of this right to be sent before the corresponding deadline expires.
The return of a product that is not due to a cause attributable to the quality or warranty offered by Barcelona LED (errors in selecting the color, size of the bulb, or errors in selecting the type of product) will be the customer's responsibility, who must send the material to be reimbursed along with a copy of the invoice to the following address:
Barcelona Led Lighting S.L.: C/ Galligants S/N, 17451 Sant Feliu de Buixalleu, Girona, Spain.
For the acceptance of the return, the product must be in perfect condition, with the original packaging, including the instructions (it is essential to keep the box).
The refund will be monetary or in the form of product exchange, at the buyer's discretion, for the amount of the order.
The shipping costs for the return of the product will be borne by the buyer. If Barcelona LED covers the return shipping costs, they will be deducted from the amount to be paid.
In the event that the product is not in perfect condition, we will not accept any returns or exchanges, allowing the possibility of sending the products to the customer at their own expense.
The customer will bear the costs of returning the goods, paying the shipping costs to our headquarters.
RETURNS FOR DEFECTIVE MATERIAL:
No returns or refunds will be granted for any product that has been handled by the customer or that is a result of misuse, breakage, etc., which voids the product warranty. In the case of a defective product, shipping costs will be covered by BARCELONA LED. In other cases, these costs will be borne by the customer.
If a product is replaced, it may not necessarily be the same as the previous one, although it will be an equivalent, compatible, and improved version or model, since LED products are subject to continuous performance improvements.
If the product is in good condition but the packaging (box, plastic, or wrapping) is not in good condition, the return will not be accepted.
Both the collection of the product and its corresponding return will be managed by Barcelona LED through our courier service, in the case of substitutions and repairs.
Returns of material on the mainland:
The return of a product, which is not due to a cause attributable to the quality or warranty offered by Barcelona LED (errors in color selection, bulb size, or product type selection), will be the responsibility of the customer, who must send the material to be refunded along with a copy of the invoice to the following address: Barcelona Led iluminación S.L.: C/ Galligants S/N, 17451 Sant Feliu de Buixalleu, Girona, Spain.
For the acceptance of the return, the product must be in perfect condition, with the original packaging, including the instructions (it is essential to keep the box).
The refund will be monetary or in the form of product exchange, at the buyer's discretion, for the amount of the order.
In the event that the product is not in perfect condition, we will not accept any returns or exchanges, allowing the possibility of sending the products to the customer at their own expense.
Returns of materials from the Canary Islands, Ceuta, Melilla:
The return of a product that is not due to a cause attributable to the quality or warranty provided by Barcelona LED (errors in selecting the color, bulb size, error in choosing the type of product) will be the responsibility of the customer, who must send the material to be refunded along with a copy of the invoice to the following address: Barcelona Led iluminación S.L.: C/ Galligants S/N, 17451 Sant Feliu de Buixalleu, Girona, Spain. (ALL TAXES, CUSTOMS, AND FEES ASSOCIATED WITH RETURNS WILL BE THE CUSTOMER'S RESPONSIBILITY).
For the acceptance of the return, the product must be in perfect condition, with the original packaging, including the instructions (it is essential to keep the box).
The refund will be exclusively monetary for the total amount of the order. If the buyer wishes to exchange or substitute the product, they must return the material for a refund and process a new purchase.
The shipping costs due to volume charges will be $50 up to $100. Then, for every additional $100 of purchase, it will increase by $20.
Example: if you purchased $101 the shipping costs will be $70. If you purchased $199 the shipping costs will be $70. If you purchased $201 the shipping costs will be $90 and so on.
If the product is not in perfect condition, we will not make any returns or exchanges, giving the possibility to send the products to the customer with shipping costs paid by them.
5.2. Consequences of withdrawal:
In the event of withdrawal on your part, we will refund all payments received from you, except for delivery charges if applicable, as well as any additional costs resulting from your choice of a delivery method that is different from the least expensive standard delivery option we offer, without any undue delay and, in any case, no later than 14 calendar days from the date we are informed of your decision to withdraw from this contract. We will proceed to make this refund using the same payment method you employed for the initial transaction, unless you have expressly indicated otherwise; in any case, you will not incur any costs as a result of the refund.
We may withhold the refund until we have received the goods.
You must return or deliver the goods to us directly without any undue delay and, in any case, no later than 14 calendar days from the date you communicate your decision to withdraw from the contract. The deadline will be considered met if you return the goods before this period has ended.
You will have to bear the direct cost of returning the goods.
In case of return of the goods due to lack of conformity (shipping error, defective product, damaged package during shipping), the return costs will be borne by Barcelona LED Iluminación, S.L.
You will only be responsible for the decrease in value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics, and functioning of the goods.
5.3. Withdrawal Form Template:
You only need to complete and submit this form if you wish to withdraw from the contract
– Attention (here you should insert the name of the businessperson, their full address and, if available, their fax number and email address):
– I hereby inform you that I withdraw my/We withdraw our (*) sales contract for the following goods/service (*)
– Ordered on/received on (*)
– Name of the consumer and user or of the consumers and users
– Address of the consumer and user or of the consumers and users
– Signature of the consumer and user or of the consumers and users (only if this form is submitted on paper)
– Date
(*) Remove anything that does not apply.
5.4. In the event of withdrawing or returning the product due to non-conformity, you must also send us a copy of the delivery note or invoice. Additionally, depending on your payment method, you will need to indicate where we should make the refund.
No returns are accepted for products in poor condition with signs of misuse. In the case of products that are not intended for use in humid or aquatic environments such as pools, outdoor areas, or the sea, returns will not be accepted if there are signs of moisture, as we clearly state the IP rating for resistance on each product. Returns of the product will also not be accepted if it has been damaged due to poor electrical connections in the installations.
6. CUSTOMER SERVICE
6.1. For any incident, complaint, or exercise of their rights, the User may send an email to the address comercial@barcelonaled.com
6.2. We provide complaint forms at your disposal. If you need to use them, you can send a request to the following email address comercial@barcelonaled.com.
7. SERVICIO DE ENTREGA A DOMICILIO
7.1. The territorial scope of sales through the Store is for the territory of Spanish geography, so the delivery service will only be for that territory. The Products purchased through the Store will be sent to the delivery address that the User provides once payment has been verified.
7.2. The delivery service of Barcelona LED Iluminación, S.L., is carried out in collaboration with various recognized logistics operators. Orders will not be shipped to P.O. boxes, hotels, or any other non-permanent addresses.
7.3. The cost of shipping is not always included in the price of the products. Free shipping for all orders with a minimum purchase amount of $30 has exceptions for certain regions such as the Canary Islands, Balearic Islands, Ceuta, Melilla, and Andorra, which have their own shipping policies that you can check by clicking here. At the time of purchasing the Product, the User will be informed of the exact shipping cost.
8. PROCEDIMIENTO PARA PONER FIN AL CONTRATO POR PARTE DEL CONSUMIDOR
8.1. The User may cancel their order at any time prior to the conclusion of the contract, and once the contract has been concluded, they must adhere to what is established in the section on Withdrawal/Return of these General Conditions (clause 5).
9. GARANTÍAS
9.1. Compliance of the products with the contract. Unless proven otherwise, it will be understood that the products comply with these General Conditions as long as they meet all the requirements set forth in the applicable regulations, except when, due to the circumstances of the case, any of them is not applicable.
9.2. There shall be no liability for non-conformities that the User was aware of or could not have ignored at the time of the contract's conclusion. Possible deficiencies caused by normal use or wear and tear of the products, as well as those caused by impacts or improper use, shall not be included.
9.3. Warranty Periods. Barcelona LED is responsible for any non-conformities that arise within a period of three (3) years from the delivery, always in accordance with the different conditions stipulated by applicable law. Unless proven otherwise, delivery is considered to have taken place on the date shown on the corresponding invoice or delivery note, if the latter is later. The User must inform Barcelona LED of the non-conformity within two (2) months from the date of knowledge of it.
9.4. Special conditions: the warranty period is based on a maximum operation of 4,000 hours/year at an ambient temperature of 25 ºC and with 10cm of space around the body of the Led Products. By default, the buyer receives a 3-year warranty.
This warranty only covers products applied in the uses for which they were designed or "normal use" defined as follows:
• the operating conditions are in accordance with the information reflected on the Products and their packaging.
• The ambient temperature must never exceed the operating temperature range of -20 ºF to +30 ºF (for LED Tube: -30 ºF to +45 ºF)
• The relative humidity in the installation must never exceed 80% RH, nor should it ever exceed the product's IP rating, where applicable.
• The products must operate in an open fixture (and in a closed fixture for LED Tube), with a minimum of 10cm space around the body of the products.
• The electrical installation in which the Product operates must not be subjected to voltage fluctuations within a range that exceeds 230 V +/- 10%.
BLACK FRIDAY: The products on discount for this promotion come with a legal warranty of 30 days if it is for a final clearance.
10. PROTECCIÓN DE DATOS
10.1. Le informamos y usted nos autoriza, a que los datos personales que nos facilite y aquellos que se puedan generar de su relación con nosotros, sean incorporados a un fichero o ficheros, responsabilidad de BARCELONA LED ILUMINACIÓN, S.L. (BARCELONA LED), con domicilio en la calle Nápoles, nº 129-131, local 7, Cp 08013 de Barcelona, con las finalidades de: gestionar su registro, y en caso necesario la gestión de su compra; administración general, contable, fiscal y administrativa, mantenimiento, cumplimiento desarrollo, control y gestión de su relación con nosotros; en el supuesto que haya señalado afirmativamente a la inscripción de nuestra newsletter, que se le puedan remitir durante y posteriormente a nuestra relación comunicaciones comerciales propias y de terceros de nuestro sector por cualquier medio incluso por vía electrónica incluyendo correo electrónico, sms o similar.
Asimismo si escoge que la entrega del material se realice en alguna de las tiendas de Barcelona Led, para poder realizar la entrega en la tienda que seleccione, autoriza a que se puedan facilitar sus datos a la tienda que corresponda, incluso en caso que no sea tienda propia y sea de un punto de venta externo.
Se podrán comunicar sus datos en el caso que sea necesario para el proceso de pago, como por ejemplo con la entidad que seleccione para gestionar el cobro ya sea éste por tarjeta, transferencia bancaria o con Paypal. Asimismo se podrán tratar y/o comunicar sus datos para el cumplimiento de las obligaciones contractuales y/o legales existentes.
10.2. Si el Usuario nos facilita datos personales de terceros o nos los da en un futuro le tendrá que haber informado con carácter previo y haber pedido a tal tercero su consentimiento en los extremos aquí expuestos. El Usuario se compromete también a mantener actualizados los datos que nos facilite y a informar de cualquier modificación que pueda existir de los datos, en caso contrario se considerará que no han sido modificados y son exactos y actualizados.
10.3. Podrá ejercer sus derechos de acceso, rectificación, cancelación y oposición, dirigiéndose por escrito acompañando copia de documento oficial que le identifique a BARCELONA LED al domicilio antes especificado indicando en el sobre: BARCELONA LED Política de Privacidad. Asimismo deberá ser mayor de dieciocho años para poder registrarse, facilitar sus datos y, en su caso, contratar con nosotros.
10.4. Por todo lo anterior se entenderá que, en el supuesto de facilitarnos sus datos, nos autoriza expresamente a su tratamiento, conforme a lo descrito anteriormente.
Puedes consultar más sobre la política de privacidad haciendo click aquí.
11. PROPIEDAD INTELECTUAL E INDUSTRIAL
11.1. El Usuario reconoce que todos los elementos de la Tienda y de cada uno de los Productos, la información y materiales contenidos en los mismos, las marcas, la estructura, selección, ordenación y presentación de sus contenidos, y los programas de ordenador utilizados en relación con ellos, están protegidos por derechos de propiedad intelectual e industrial de la propia Barcelona LED Iluminación, S.L., o de terceros, y que las Condiciones Generales no le atribuyen respecto a dichos derechos de propiedad industrial e intelectual ningún otro derecho distinto de los específicamente contemplados en las mismas.11.1. El Usuario reconoce que todos los elementos de la Tienda y de cada uno de los Productos, la información y materiales contenidos en los mismos, las marcas, la estructura, selección, ordenación y presentación de sus contenidos, y los programas de ordenador utilizados en relación con ellos, están protegidos por derechos de propiedad intelectual e industrial de la propia Barcelona LED Iluminación, S.L., o de terceros, y que las Condiciones Generales no le atribuyen respecto a dichos derechos de propiedad industrial e intelectual ningún otro derecho distinto de los específicamente contemplados en las mismas.
11.2. Salvo que fuera previamente autorizado por escrito por Barcelona LED Iluminación, S.L., o en su caso por los terceros titulares de los derechos correspondientes, o a menos que ello resulte legalmente permitido, el Usuario no podrá reproducir, transformar, modificar, desensamblar, realizar ingeniería inversa, distribuir, alquilar, prestar, poner a disposición, o permitir el acceso al público a través de cualquier modalidad de comunicación pública de ninguno de los elementos referidos en el párrafo anterior. El Usuario deberá utilizar los materiales, elementos e información a la que acceda a través de la utilización de la Tienda únicamente para sus propias necesidades, obligándose a no realizar ni directa ni indirectamente una explotación comercial de los materiales, elementos e información obtenidos a través de los mismos.
11.3. El Usuario deberá abstenerse de eludir o manipular cualesquiera dispositivos técnicos establecidos por Barcelona LED Iluminación, S.L., o por terceros en la Tienda.
12. LINKS
12.1. Los enlaces (links) que contiene este sitio Web y que redireccionen al usuario a otros sitios Web gestionados por terceros, en las que www.barcelonaled.com no ejerce ningún tipo de control; www.barcelonaled.com no responde ni de los contenidos ni del estado de dichos sitios ni recomienda o aprueba sus contenidos.
13. LIMITACION DE RESPONSABILIDAD
13.1. Barcelona LED Iluminación, S.L., se reserva el derecho a interrumpir el acceso al Portal, así como la prestación de cualquiera o de todos los Servicios que se prestan a través del mismo en cualquier momento y sin previo aviso, ya sea por motivos técnicos, de seguridad, de control, de mantenimiento, por fallos de suministro eléctrico o por cualquier otra causa.
13.2. Barcelona LED Iluminación, S.L., no será responsable en caso de que existan interrupciones de los Servicios, demoras, errores, mal funcionamiento del mismo y, en general, demás inconvenientes que tengan su origen en causas que escapan del control de Barcelona LED Iluminación, S.L., y/o debida a una actuación dolosa o culposa del usuario y/o tenga por origen causas de Fuerza Mayor.
14. VALIDEZ DEL CONTRATO
14.1. Si alguna de las cláusulas de las presentes Condiciones Generales fuera considerada nula o inaplicable, no afectará al resto de cláusulas, que conservaran toda su vigencia.
15. LEY APLICABLE Y FUERO
15.1. Las presentes condiciones generales se rigen por la legislación española. Cualquier controversia surgida de la interpretación o ejecución que pudieran surgir en relación con la validez, interpretación, cumplimiento o resolución del presente contrato se someterá a la Jurisdicción y Competencia de los Juzgados y Tribunales de la Ciudad del Usuario, siempre que sea consumidor.
Para los casos en que la normativa prevea la posibilidad a las partes de someterse a un fuero, ambas partes, con renuncia expresa de cualquier otro que les pudiera corresponder, se someten a los Juzgados y Tribunales de la ciudad de Barcelona (España).